Quality Control

Quality Control

The users' quality service
The quality of the service offered to our users is the aspect we care most: for this reason we have selected the best supplier of tourist products and services operating online at International level. Also because the competition in the internet can be beaten only by basing on the transparency, assistance quality and best price. It is however impossible to avoid situations where the processes are not in compliance with the best standards and therefore it is requested the intervention of the Customer service.

How is it managed the clients assistance?
The sale and the Customer service are provided directly by our partners to the final user, without any intermediation activity from us. Indeed Globe Holiday is not a travel agent and therefore is not liable for the products and services purchased by the users through the channels suggested in the website. However it is our main interest to protect the users in order to be properly assisted.
By purchasing tourist products and services suggested in our website, the users expressly accept the Terms and Conditions of sale offered by our partners at the moment of the purchase and are therefore bound to them also for the management of any after sale obligation concerning the purchase or the service, including the change and/or cancellation of the bookings. For this kind of operations, you can find all the necessary contacts under section Customer service.

Globe Holidays' users protection
The selected partners have a recognized experience and work at high quality standards, however, in case you have realized that the Customer service has not complied with its obligations, we invite you to communicate us your case by using the following form.

Communication to the quality control team

Do you want to modify your booking?
This is not the right page, contact the Customer service.

Personal details

*First name:**
*Last name:**
*Address:**
*Zip Code:**
*Country:**
*Email:**
Phone:
Fax:

Booking details

*Product type:**
*Booking number:** Available in the received email
*Date of reservation:** (dd/mm/yyyy)
*Date of departure/withdrawal:** (dd/mm/yyyy)
Return date/delivery: (dd/mm/yyyy)

Description of problem

*Type of report:**
*Description of the problem:**

Terms of service

	I accept the information notice on the Privacy Statement I do agree on the treatment of my personal information, releasing authorization to Globe Holidays to carry out a non-official control on the nature and on the reliability of the communication in subject carried out against the third company from which I have purchased the product.
	I accept theTerms and Conditions of use and I have read the regulations reported in this page: therefore I am aware to use a free service that Globe Holidays is not obliged to provide and which is released in good faith in order to obtain a feedback on the service quality given by third companies to the users of the website.
	I am aware I have purchased the product in subject by undertaking a binding agreement between myself and a third company not ascribable to Globe Holidays, as already agreed by approving the Terms and Conditions of use. I am aware that Globe Holidays is not a travel agent and has not acted any intermediation activity for this purchase; therefore I do not deem Globe Holidays liable for possible manages caused or deriving from the purchase of the above mentioned product.
	I am aware that I may not receive a reply in case of inaccuracy, groundlessness or non-compliance of my communication. Such decision of the quality control team is unappealable and aims at performing in time the processing of communications corresponding to the standards.

Regulations of the service
Before proceeding with a communication read carefully the following instructions. Each communication not in compliance with such regulations will not be taken into consideration by the quality control team.

1. What is possible to communicate
In this page it is possible to communicate to the quality control team only the definitive unsolved cases, which means the cases for which the Customer service of the product you have purchased has not solved your problem or has not respected the Terms and Conditions of use. In case your problem is not included in these categories, it is necessary to contact the Customer service.

2. Using the same personal information
Fill in the form by using exactly the same personal information used for the purchased of the tourist product, object of the claim. As widely explained under section Privacy Statement, Globe Holidays does not have and cannot request its partners the personal information used by the user during the finalization of the purchases. In case different or incorrect information are reported in the form, our partners are not allowed to communicate any information to Globe Holidays, in compliance with the privacy law protecting the personal information of their clients.

3. What happens after the communication of the inefficiency?
Once received the communication, the quality control team will check the nature and the validity of the claim, being authorized by you to request explanations to the company who has sold the product. Once checked the situation, we are entitled not to reply to your communication in case the claim is definitively solved (you will be contacted by the partner), in case the personal information are not correct (Privacy Statement law) or in case it has been proved your requests do not have any ground. You will be contacted on the contrary by the quality control team in case there is the need to have further details or whenever deemed useful or necessary.

4. Limitation of liability
The purchase of products or services on Globe Holidays' is carried out by undertaking a binding agreement between the user and third companies not ascribable to Globe Holidays, as detailed under section Terms and Conditions of use. Globe Holidays is not a travel agent and has no title to operate any kind of intermediation activity for the purchases carried out by the users. It is not therefore possible to deem Globe Holidays liable for possible damages caused or deriving from the purchases.

5. Purposes of the service.
The service in this page if offered for free and for courtesy to Globe Holidays' users, because the quality of the service offered is the aspect we care most. This service aims at trying to find a friendly solution between the user and the third intermediating company, in case problems have arised. In no case Globe Holidays is obliged to perform this role, neither it can be considered liable for the decisions taken by third companies damaging the user.

6. Guarantee for the user
In order to guarantee the safety and protection of the user, in case inefficiencies arise from the third companies' conduct, Globe Holidays has the right to interrupt the promotion of the products object of the claim.